-We provide an arrival window and are unable to provide a fixed time as we need to allow for travel time from prior jobs and depots, and also need to consider some jobs taking longer than originally scheduled.
-Any estimated time frames given to you are indicative only and some bookings may require additional trips.
They are based on our experience in facilitating services similar to yours and the information that you provide to us at the time of booking. Timeframe (and therefore fees payable) may vary due to various factors including:
-the size of the premises
-number of removalists required
-items to be relocated
-distance to travel to relocated premises
-distance to legal parking at or around the premises
-access to the premises including whether by lift or stairs and ease of moving to, from and through corridors, doorways and hallways
Cancellations made after 48 hours from the time of booking, will result in the deposit being forfeited.
Payment is required upon completion of the job.
If the job takes longer than one day then payment of each day is required upon the completion of the same day.
An admin fee of $45 per day will apply for every day the account remains unpaid
we accept either card payments or bank transfers and for all cash payments inform our team 48 hours before commence of the move.
Xcel Movers will not work past 8 pm, Iff movers are willing to complete the job and depending upon the amount of job remaining, work will be allowed to continue.
A charge of $199 will be applicable on top of the bill if the customer’s assets remain in the vehicle overnight.
Requesting a quote is easy. Simply fill out our online quote request form, and our team will provide you with a personalized estimate.
Yes, our movers are highly trained and experienced professionals who ensure the safe and efficient handling of your belongings.
Yes, we provide insurance coverage to protect your items during transit. Our team will explain the coverage options when you request a quote.
We provide helpful moving tips and guidelines to help you prepare for a successful move. Our team can also assist with packing if needed.
Our commitment to excellence, transparent pricing, dedicated team, and exceptional customer service set us apart in the moving industry.